Our Fresh Flowers Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Millbank
At Flower Delivery Millbank, we are committed to delivering only the freshest, most vibrant blooms to households and businesses in the Millbank area. Our reputation as a trusted local florist means you can always expect beautiful, long-lasting arrangements every time you order. We back our deliveries with a comprehensive guarantee of freshness, so you can shop with complete peace of mind.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. On rare occasions, flowers may arrive damaged due to transit conditions despite our careful packaging. If you receive an arrangement that appears wilted, crushed, or otherwise damaged upon arrival, please notify us as soon as possible—preferably on the same day of delivery. We may request photos to help us understand the issue and to improve our service for future deliveries.
Freshness Window & Quality Standards
Flowers are a delicate product, and we guarantee their freshness for a minimum of five days from delivery when cared for in accordance with the provided care instructions. If your flowers do not meet this freshness promise, let us know within this five-day window. We will assess the situation and offer a suitable solution in line with our policy of delivering top-quality floral arrangements in Millbank.
Refund or Replacement Options
Your happiness with your order is vital to us. If flowers are damaged on arrival or fall short of our freshness guarantee, we offer two paths to resolution:
- Replacement: We can arrange for a fresh bouquet to be sent to you at the earliest available delivery slot.
- Refund: Alternatively, you may request a full or partial refund, as appropriate to the situation and at our discretion.
Our team reviews every case individually and aims to resolve any concerns swiftly and fairly, ensuring you receive outstanding value and service every time you choose our trusted Millbank florist service.
How to Make a Complaint
If you are dissatisfied with any aspect of your experience—be it the condition of your order or our service—please contact us promptly. Give us as much detail as possible, including your order reference, the date of delivery, and a description of your concern. This allows us to thoroughly investigate and address your complaint efficiently. We are dedicated to resolving issues promptly, and your feedback helps us uphold the high standards associated with our name in Millbank.
Our Commitment to You
We are proud to be a trusted, local Millbank florist serving both homes and businesses nearby. Our team is always on hand to assist with your concerns and ensure a positive experience with every order. If you have any questions about our Returns, Refunds, and Complaints policies, please do not hesitate to reach out—your satisfaction is at the heart of what we do.
Thank you for choosing Flower Delivery Millbank. We look forward to brightening your days with our fresh flower arrangements and attentive local service.
