Flower Delivery Millbank: Terms & Conditions

Introduction

These Terms & Conditions apply to all customers purchasing flower delivery services from us (“the Company”) using our online platform in Millbank and the surrounding areas. By accessing our website and placing an order for flowers to be delivered in Millbank, you agree to be bound by these terms in full. Please read these terms carefully before making a purchase. If you do not accept these terms, please do not proceed with an order.

Definitions

In these Terms & Conditions, the following definitions apply:

• ‘We’, ‘us’, ‘our’ means the flower delivery service provider operating in Millbank.
• ‘You’, ‘your’ refers to the customer placing an order online for flower delivery.
• ‘Order’ relates to the purchase of flowers or any associated products using our online platform for delivery across Millbank and the surrounding areas.

Order Process

We strive to make online flower delivery in Millbank as simple and efficient as possible. The order process is outlined below, and by placing an order you confirm that you are at least 18 years of age and capable of forming a legally binding contract.

1. Selection: Browse our selection of floral arrangements and products. Each product listing will specify available delivery areas and any relevant notes.

2. Basket and Personalisation: Add your chosen product(s) to the basket, select desired delivery date (subject to availability), and include recipient information. You may be able to personalise orders with messages as offered.

3. Confirmation: At checkout, you will be asked to confirm order details, delivery address, and review the total cost including any applicable delivery fees.

4. Payment: Complete your purchase using the available online payment methods. Your order will not be processed until full payment has been made and received by us.

5. Email Acknowledgement & Acceptance: Once payment is received, you will receive an email acknowledging your order. This acknowledgement does not constitute acceptance. Acceptance of your order and completion of the contract will occur once your payment is processed and your order is dispatched for delivery.

We reserve the right to refuse or cancel your order for reasons including, but not limited to, product unavailability, inability to deliver to the specified address, or suspected fraud.

Product Information

We aim to display flowers and associated products accurately on our website, including descriptions, images, and availability. As flowers are a natural product, variations may occur in colour, size, or composition. We reserve the right to substitute flowers or packaging with items of equal or greater value and quality, particularly in the case of seasonal or stock limitations. Notices of significant substitutions will be made where possible. All products are subject to availability.

Payments

All prices are listed in Pounds Sterling (£) and include VAT, unless otherwise stated. Payment must be made in full at the time of ordering. We accept payment by the methods specified at checkout, such as major credit and debit cards, and selected online payment processors.

If there is an issue with your selected payment method, or the payment is declined or reversed for any reason, we reserve the right to cancel your order. No flower delivery will be made until payment is confirmed and cleared.

Delivery

1. Delivery Areas: Our online flower delivery covers Millbank and select surrounding areas. It is your responsibility to ensure the delivery address is accurate and within our service zones. Orders to addresses outside our specified delivery area may be cancelled and refunded.

2. Delivery Times and Dates: Delivery will be made on your chosen date, subject to availability. While we strive to deliver orders as requested, we cannot guarantee delivery at a specific time, particularly at busy periods such as Valentine’s Day, Mother’s Day, and the Christmas season. Delays due to events outside our reasonable control (e.g. adverse weather, traffic disruptions) are not our responsibility.

3. Attempted Delivery and Non-Delivery: If no one is present at the delivery address, we will attempt to leave the flowers with a neighbour or in a safe place. Alternatively, a delivery note may be left to arrange re-delivery or collection. Additional delivery charges may apply for subsequent attempts beyond our usual service.

Cancellations and Refunds

Because flowers are perishable goods, the right to cancel under the Consumer Contracts Regulations does not apply once your order has been prepared or dispatched. However, we understand circumstances change. Our cancellation policy for flower delivery in Millbank is as follows:

• Cancellation Requests: If you wish to cancel your order, please notify us as soon as possible. Cancellations can usually be accepted if requested at least 24 hours before the scheduled delivery date, provided work on your order has not yet commenced.
• Refunds: If an order is cancelled in time and has not yet been prepared or dispatched, a full refund will be issued to your original payment method. If preparation or delivery has commenced, payment may be retained to cover costs incurred, and refunds will be at our discretion.
• Faulty or Damaged Products: If your flowers arrive damaged, please notify us as soon as possible and provide supporting evidence (e.g. photos). In such cases, we will offer a replacement or refund in accordance with your statutory rights and the specifics of the case.
• Non-Delivery: If we fail to deliver your order within the agreed timeframe and it is not your fault (e.g. incorrect address supplied), you are entitled to a full refund.

Customer Responsibilities

You are responsible for ensuring that all order details, including recipient name, address, and delivery instructions, are accurate and complete. We cannot be held liable for delivery issues arising from incorrect or incomplete details. If ordering flowers for someone else in Millbank or the surrounding areas, please ensure they are willing to accept delivery from us.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Any indirect, consequential, or special losses arising from your use of our flower delivery service in Millbank;
• Losses or delays caused by events outside our reasonable control; or
• Any loss or damage unless caused by our negligence or breach of contract.

Our total liability for any claim arising shall not exceed the price paid by you for the specific flower delivery order in question. This does not limit or exclude our liability for death, personal injury caused by negligence, or any liability that cannot be lawfully limited or excluded.

Intellectual Property & Website Use

All content, images, and materials on our online ordering platform are owned or licensed by us. You may only use our website for personal, non-commercial use and in accordance with the law. Any copying, re-selling, or misuse of our website or content is prohibited.

Privacy and Data Protection

We treat your personal information with respect and protect your privacy in accordance with applicable UK law. We will only collect, use, and process your details for the purpose of fulfilling your flower delivery order, processing payments, and where necessary, for customer service. Full details can be found in our separate Privacy Policy.

Changes to Terms & Conditions

We may update these Terms & Conditions at any time for legitimate business, legal, or regulatory reasons. The terms in effect at the time you place your flower delivery order in Millbank will apply to that transaction. Please refer to this page regularly to stay informed of any updates.

Governing Law and Jurisdiction

These Terms & Conditions and all matters regarding your online order and delivery of flowers in Millbank are governed by the laws of England and Wales. Any disputes arising shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Additional Provisions

Severability: If any provision of these terms is found to be invalid, illegal, or unenforceable by a court, the rest of the terms will remain in full force and effect.

No Waiver: No failure or delay by us in enforcing any right or remedy under these terms shall be deemed a waiver of that right or remedy.

Entire Agreement: These terms represent the entire agreement between you and us concerning online flower delivery in Millbank and supersede any prior agreements or communications.

Applicability

These Terms & Conditions are binding on all flower delivery customers using our online ordering platform for deliveries within Millbank and the surrounding areas. Use of our service indicates your full agreement with these terms.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Millbank, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Millbank.

For assistance with orders, returns or account queries, please fill out the Contact Us form.